TSG ECMS
We're thrilled to announce the launch of our brand new E-Complaint Management System (ECMS) designed with you in mind! At TSG, we understand that addressing your concerns swiftly and effectively is crucial to maintaining exceptional customer satisfaction. That's why we've invested in this state-of-the-art system to streamline the complaint resolution process and ensure that every issue is handled with care and efficiency.
Effortless Submission: Submitting a complaint has never been easier! Whether it's through our website, mobile app, or dedicated hotline, you can now lodge your concerns with just a few clicks or taps.
Transparent Tracking: Say goodbye to uncertainty! With our system, you'll have full visibility into the status of your complaint at every stage of the resolution process. Track progress, view updates, and know exactly when your issue will be resolved.
Personalized Support: We value your feedback, and our dedicated support team is committed to providing you with personalized assistance every step of the way. Expect prompt responses, clear communication, and tailored solutions to address your specific needs.
Continuous Improvement: Your satisfaction is our priority, which is why we're constantly striving to enhance our services based on your feedback. Our Complaint Management System allows us to analyze trends, identify areas for improvement, and implement proactive measures to prevent similar issues from arising in the future.
We assure that your complaints will be managed and/or investigated while keeping the identity of the complainant confidential. For complaints relating to services, kindly contact TSG Hotline at +603 6140 6520 (working hours) or email sales@mytsg.com.my
Effortless Submission: Submitting a complaint has never been easier! Whether it's through our website, mobile app, or dedicated hotline, you can now lodge your concerns with just a few clicks or taps.
Transparent Tracking: Say goodbye to uncertainty! With our system, you'll have full visibility into the status of your complaint at every stage of the resolution process. Track progress, view updates, and know exactly when your issue will be resolved.
Personalized Support: We value your feedback, and our dedicated support team is committed to providing you with personalized assistance every step of the way. Expect prompt responses, clear communication, and tailored solutions to address your specific needs.
Continuous Improvement: Your satisfaction is our priority, which is why we're constantly striving to enhance our services based on your feedback. Our Complaint Management System allows us to analyze trends, identify areas for improvement, and implement proactive measures to prevent similar issues from arising in the future.
We assure that your complaints will be managed and/or investigated while keeping the identity of the complainant confidential. For complaints relating to services, kindly contact TSG Hotline at +603 6140 6520 (working hours) or email sales@mytsg.com.my